How can we help?

Request a new link from the password reset page. Use only the newest reset email, open it in the same browser and check the spam folder. If the page still fails, send a bug report; the report includes your browser and page address automatically.

Recover access to your account

1. Reset Password

   Open the password reset page and enter the email address used for your account.

2. Check your email

   Use the newest reset message. Check spam if it does not appear in your inbox.

3. Log In

   Set the new password using the email instructions, then return to Log In.

Request a new activation message and use the newest code. Check spam and make sure the account email address was typed correctly. If no message arrives, report the problem and select Account or sign-in.

Activate your account

1. Resend activation key

   Open Resend activation key, enter the email address used when signing up, then press Resend activation key.

2. Activate account

   Enter the newest 20-character key in Activation key and press Activate account. Letter case matters.

3. Log In

   After activation succeeds, log in with your email address and password.

Account deletion is verified manually because it is permanent. Send the request from the email address connected to the account to info@kuulaportti.fi and include your Player ID if you know it. We will confirm when the account and data covered by the request have been removed.

Links to your own information ask you to log in first.

First ask the event organizer to correct the old participant list. If the organizer is unavailable or the result contains personal data, send the event address and your Player ID to info@kuulaportti.fi. After the source page is corrected, Google normally updates it automatically; you can also use Google's outdated content refresh for an old cached result.

Links to your own information ask you to log in first.

Open profile settings. Some team, ticket or event-specific information is controlled by the relevant organizer or team administrator.

Update your profile

1. My Account

   Open your avatar menu at the top right and choose My Account.

2. Settings

   Choose Settings in your profile and find the information you want to change.

3. Save

   Save your changes and wait for the confirmation before leaving.

Links to your own information ask you to log in first.

Open the team profile and ask a team administrator to change your membership or role. If the team has no active administrator, contact Kuulaportti support with the team address and your Player ID.

Find the right team

1. My teams

   Open My teams from the avatar menu.

2. Team profile

   Choose the team whose membership or role needs correcting.

3. Contact the team

   Ask a team administrator to check your membership. Include the team page address if you contact support.

Links to your own information ask you to log in first.

Bank transfers are matched by the event organizer and can take banking days to appear. Check that you used the ticket reference number. Contact the event organizer with the ticket number, payment date and payer name; attach a receipt only when the organizer asks for it. Do not buy another ticket just because the status has not updated.

Find your ticket and payment details

1. My Account

   Open your own profile from the avatar menu.

2. Events

   Choose Events and open the event connected to your question.

3. My ticket

   Open My ticket to check your ticket number, status and payment instructions. The event page also contains the organizer contact details.

Links to your own information ask you to log in first.

Contact the event organizer immediately with the ticket number, payment date and payer name. A deleted reservation and a received bank payment can cross in time, so the organizer must verify and restore or replace the ticket.

Find your ticket and payment details

1. My Account

   Open your own profile from the avatar menu.

2. Events

   Choose Events and open the event connected to your question.

3. My ticket

   Open My ticket to check your ticket number, status and payment instructions. The event page also contains the organizer contact details.

Links to your own information ask you to log in first.

Cancellation, refunds, ticket transfers, faction changes and optional products are decided by the event organizer and the event terms. Open the event and contact its organizer. Include your Ticket ID and Player ID, but do not publish payment or identity details in a public message.

Find your ticket and payment details

1. My Account

   Open your own profile from the avatar menu.

2. Events

   Choose Events and open the event connected to your question.

3. My ticket

   Open My ticket to check your ticket number, status and payment instructions. The event page also contains the organizer contact details.

Links to your own information ask you to log in first.

Your registrations and tickets are available on the profile events page. Open an event there to view payment and ticket details.

Find your ticket and payment details

1. My Account

   Open your own profile from the avatar menu.

2. Events

   Choose Events and open the event connected to your question.

3. My ticket

   Open My ticket to check your ticket number, status and payment instructions. The event page also contains the organizer contact details.

Links to your own information ask you to log in first.

These are event-specific questions. Contact the organizer shown on the event page about rental guns, masks, ammunition, game rules, age limits, arrival times and refunds. Kuulaportti support cannot promise equipment or change an organizer’s terms.

Links to your own information ask you to log in first.

Each player should normally have their own account and ticket so age limits, permissions and emergency information remain correct. If registration is blocked by an age rule or the player cannot manage an account, ask the event organizer before buying.

Links to your own information ask you to log in first.

Open your ticket first and check whether the event allows vehicle changes. If the vehicle cannot be changed there, contact the event organizer with the Ticket ID and both vehicle IDs.

Find your ticket and payment details

1. My Account

   Open your own profile from the avatar menu.

2. Events

   Choose Events and open the event connected to your question.

3. My ticket

   Open My ticket to check your ticket number, status and payment instructions. The event page also contains the organizer contact details.

Links to your own information ask you to log in first.

Use the organizer application. Create or join the organizer team first, then submit the team’s application. Current pricing and terms are shown on that page.

Links to your own information ask you to log in first.

Team membership and Kuulaportti organizer access are separate. Confirm that the organizer service is active for the team and that your team role is allowed to manage events. If the Add event action is still unavailable, report the bug from that page so the team, page and device context are included.

Links to your own information ask you to log in first.

Try a current JPG, PNG or WebP image and wait until the upload preview is complete before saving. If it still fails, use Report a bug on the failing page and attach the original screenshot or error. The report records the page, browser and device automatically.

Links to your own information ask you to log in first.

The event organizer manages participant data, payment matching, ticket status, faction and product selections in the event editor. Kuulaportti support handles a correction only when the shared service itself is broken or a privacy request cannot be resolved by the organizer.

Open the event editor

1. My events

   Open My events from the avatar menu and choose the event you manage.

2. Edit event

   The event opens in the editor. On a phone, open the purple section menu. On a computer, use the sidebar.

3. Choose a section

   Use Tickets for registrations, Payments for payment checks, and Settings for event information.

Links to your own information ask you to log in first.

Open the Marketplace, choose Sell item and complete the listing. Your own Marketplace view contains editing, reservation, sold and visibility actions.

Manage your Marketplace listings

1. Marketplace

   Open Marketplace. On a phone, open the three-dot Actions menu next to the search.

2. Actions

   Choose Sell item to create a listing, or My marketplace to find your existing listings.

3. My marketplace

   Open the listing you want to edit. Use its actions for editing, reservations and marking it sold.

Links to your own information ask you to log in first.

Keep the discussion and offer in the listing conversation. When the item is sold, use Mark as sold and optionally choose the buyer and final price. This closes the listing while preserving the agreement history.

Links to your own information ask you to log in first.

Open the listing and use its report action. Choose the closest reason and include only the facts a moderator needs. For a technical problem with the report action itself, use the separate bug report page.

Links to your own information ask you to log in first.

Open the bug report from the page where the problem happens. Choose what you were doing and what happened; the page address, event or listing ID, browser, device and technical diagnostics are added automatically.

Send a useful bug report

1. Report a bug

   Use Report a bug in the footer of the page where the problem happened. This preserves the page address.

2. Add a screenshot

   Describe what happened, then use Choose images to attach a screenshot. On a computer you can also paste an image or use Capture screen when available.

3. Report preview

   Check the preview and contact email, then send the report. Crop or hide personal information in the screenshot before attaching it.

The report includes the source page, event or listing number when present, your selected actions, browser and device details, screen and viewport size, language, timezone and a timestamp. You can attach, paste or capture screenshots. Passwords, payment card details and page contents are not collected automatically.

Send a useful bug report

1. Report a bug

   Use Report a bug in the footer of the page where the problem happened. This preserves the page address.

2. Add a screenshot

   Describe what happened, then use Choose images to attach a screenshot. On a computer you can also paste an image or use Capture screen when available.

3. Report preview

   Check the preview and contact email, then send the report. Crop or hide personal information in the screenshot before attaching it.

Use Choose images to select a saved screenshot from your phone or computer. Check that the image appears in the attachment list before sending.

Send a useful bug report

1. Report a bug

   Use Report a bug in the footer of the page where the problem happened. This preserves the page address.

2. Add a screenshot

   Describe what happened, then use Choose images to attach a screenshot. On a computer you can also paste an image or use Capture screen when available.

3. Report preview

   Check the preview and contact email, then send the report. Crop or hide personal information in the screenshot before attaching it.